The Frederick County Chamber of Commerce is proud to have numerous nonprofit businesses in our membership. Learn more about our October Member of the Month, Service Coordination, Inc.
Service Coordination, Inc. (SCI) is a private nonprofit organization that is a recognized leader in Maryland’s person-centered quality case management services.
A Conversation with Chenee Beach, Program Administrative Assistant
Tell us about Service Coordination, Inc. and what services you offer.
Service Coordination, Inc. (SCI) is a private nonprofit organization that is a recognized leader in Maryland’s person-centered quality case management services. SCI has been providing quality case management services since 1982. We began as one of the nation’s first independent case management initiatives serving older adults, those with disabilities, those with mental health diagnoses, those with medically complex needs, and others.
We believed then and maintain our belief now that services should be tailored to meet the individual’s preferences. SCI is also unique due to our community-based and technological capabilities, allowing us to work from anywhere in the community. SCI serves more than 14,500 people across the state of Maryland, including 14 counties and Baltimore City. SCI is also accredited based on The Standards for Excellence Institute®, which promotes the highest standards for ethics, effectiveness, and accountability in nonprofit governance, management, and operations.
How did Service Coordination, Inc. get it’s start?
In 1982, The Arc of Frederick County established one of the nation’s first independent service coordination initiatives serving people. The service coordination division was founded on the belief that people with disabilities could benefit from having service coordinators act as brokers within the service delivery system to help ensure that services were tailored to meet people’s needs. In 2005, Service Coordination, Inc. (SCI) was established as an independent, nonprofit organization and spun off from the Arc of Frederick County due to the tremendous growth the agency experienced and the need to have one organization focused on providing service coordination for so many people. Since 1982, SCI’s mission has been to provide quality case management services by helping people understand their choices and connecting them to resources in their communities in ways that respect their dignity and rights. Today as one of the nation’s first independent case management initiatives serving older adults, those with disabilities, those with mental health diagnoses, those with medically complex needs, and others, we continue to fight for our vision to ensure people are valued in and by their communities.
What do you like most about being a nonprofit in Frederick County?
Community partnerships are important to us. It is at the core of our work and values.
We build connections – because relationships are the foundation of our work, we share strong working relationships with each other and with those outside of our organization.
We are apart of so many communities across the state, with Frederick remaining our corporate location. We are pleased to work in a community which values partnerships.
How has being a member of the Chamber benefited Service Coordination, Inc.?
SCI is a community-based organization with services offered across the state. Our work is both transformative and enriching. Partnering with strong community leaders like the Frederick County Chamber of Commerce reflects our commitment to support the communities we live and work in.
In what ways can people in the community support you?
Join our organization. Each day, our team members work in the community, side-by-side with people and their families, advocating for their choices and creating plans that fit their individual goals. Our work is both transformative and enriching. SCI Team Members help people live their best possible lives and in doing so, have a positive, long-lasting impact on the community, which in itself is rewarding. As a community-based organization, we continue to look for opportunities to expand our team. If you or anyone you know is interested in joining our team, available positions are here.
Is there anything else you’d like the Chamber membership to know about SCI?
SCI recently welcomed Ajaye Pope, our new Executive Vice President, and Chief Operations Officer. An accomplished and well-respected healthcare executive with deep professional roots in Maryland, Pope leads the Information Technology (I.T.), Quality Systems (Q.S.), and Marketing and Communications teams. Pope’s professional career spans over 18 years. Most recently, she was the Vice President and Chief Operations Officer of Chase Brexton Health Care in Baltimore, Maryland.
Pope’s mission-driven approach aligns with the community-based work of the organization. She believes in working for organizations with a solid mission to serve the community and help people live healthy, fulfilled lives according to their desires and aspirations. Her operational leadership has reduced patient wait times, increased patient communications options, improved care access, and established structured operating procedures to ensure success.
A native of Detroit, Michigan, Ajaye Pope came to Maryland to attend Coppin State University, where she graduated with a degree in Business Administration. She holds two master’s degrees in Public Administration and Business Administration with a concentration in Healthcare Management from the University of Baltimore and is also a certified Project Management Professional.
Frederick Chamber Insights is a news outlet of the Frederick County Chamber of Commerce. For more information about membership, programs and initiatives, please visit our website.