A few months ago, I was facilitating a workshop on respectful dialogue when the topic of emotions came up. A participant asked how they should respond if they felt disrespected in the workplace. I suggested beginning the conversation by using “I” statements to express how the comment made them feel. The employee looked at me, stunned, and said, “Emotions don’t belong in the workplace.” Other participants agreed.
I then went on to explain how emotional intelligence is a sign of strength and professionalism. It shows a deep level of self-awareness and maturity when someone can acknowledge and manage their emotions, especially in challenging situations. Emotional intelligence not only helps individuals navigate workplace conflicts with composure, but it also fosters stronger relationships, better communication, and a more inclusive and productive work environment.
Emotional intelligence (EQ) is the ability to recognize, understand, and manage our own emotions while being attuned to the emotions of others. For leaders and managers, this means understanding how emotions influence communication, collaboration, and overall workplace success.
Why Emotional Intelligence Matters in the Workplace
Enhances Manager-Employee Relationships
Building strong, trusting relationships is essential for effective leadership, and EI plays a key role in this. When leaders demonstrate empathy, active listening, and patience, employees feel valued and supported. Research shows that emotionally intelligent managers foster higher employee engagement, leading to improved performance and job satisfaction.
Creates a Positive Work Environment
Prioritizing emotional intelligence helps foster a workplace culture where employees feel safe to express their ideas and concerns. When people know their emotions are respected, they are more likely to take initiative, engage in teamwork, and provide honest feedback. Leaders who model the ability to stay calm and composed under pressure set a tone of respect, encouraging a more inclusive and collaborative environment.
Supports Employee Resilience and Self-Awareness
Encouraging employees to develop their emotional intelligence helps them better manage stress and workplace challenges. Employees who understand their emotions are more likely to approach problems with resilience and a positive attitude. This self-awareness also enhances their ability to collaborate and communicate effectively with colleagues.
Boosts Team Performance
Teams that operate with high emotional intelligence tend to be more cohesive and productive. EI improves collaboration, conflict resolution, and decision-making processes, leading to better outcomes. Emotionally intelligent teams are more adaptable and motivated, driving higher performance and creativity.
How to Cultivate Emotional Intelligence in the Workplace
Model Emotional Intelligence
Leaders set the emotional tone for their teams. By being aware of your own emotions and managing them effectively, you demonstrate how EI can improve workplace interactions. Simple actions, like staying calm under pressure or acknowledging when you’re feeling stressed, can show your team how to handle emotions constructively.
Integrate Emotional Intelligence Training
Incorporate emotional intelligence and social-emotional skills training into your professional development programs. These can include workshops on empathy, stress management, and communication, helping employees build stronger relationships and improve their self-awareness.
Practice Active Listening
Make an effort to truly listen to your employees’ concerns and ideas. By validating their emotions and perspectives, you create a culture of trust and respect. Active listening fosters better communication, which strengthens workplace relationships and productivity.
Encourage Emotional Reflection
Encourage employees to reflect on their emotional responses to workplace challenges. This can be done through regular check-ins or feedback sessions. When I served as Acting Senior Diversity Officer at my previous job, I had an accountability partner who would provide honest feedback about the impact of what I said and how I said it. I shared with him my goal was to uplift and motivate. He let me know if I achieved that goal after each meeting. I was inspired when he said he noticed growth in my responses and interactions with colleagues. By understanding how emotions influence their actions, employees can learn to approach problems with more clarity and focus.
Final Thoughts
Incorporating emotional intelligence into workplace practices is not just a “soft skill”—it’s a critical component of creating a productive, supportive, and high-performing environment. Leaders and teams who prioritize EI are better equipped to manage stress, resolve conflicts, and drive innovation.
About the Author:
Andrea D. Dardello, Ph.D. Educational Consultant
Andrea empowers educators and business owners to nurture emerging leaders by creating success-driven environments through culturally responsive communication and conflict resolution training.
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